Privacy Policy

CoconutRoads Co. Ltd

Last updated: November 15, 2025

CoconutRoads Co. Ltd (“CoconutRoads”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a reservation, or use our services.

1. Who We Are
CoconutRoads Co. Ltd is a motorhome rental company based in Phuket, Thailand. Our mission is to offer unique travel experiences throughout Southern Thailand.
For the purposes of applicable data protection laws (including the EU General Data Protection Regulation (GDPR) and the Thailand Personal Data Protection Act (PDPA), CoconutRoads Co. Ltd is the data controller responsible for your personal data.

2. What Information We Collect
We collect and process personal data necessary to provide our services, including:
- Identification Data: Full name, date of birth, nationality, driving licence, passport, and ID number.
- Contact Data: Email address, phone number, residential or billing address.
- Booking Data: Reservation dates, vehicle preferences, payment information, and rental history.
- Payment Data: Partial card details (last 4 digits), payment confirmation, or transaction ID (no card data is stored on our servers).
- Technical Data: IP address, browser type, device type, and cookies for analytics and website performance.
- Communication Data: Emails, messages, or inquiries sent through our website or social media channels.

3. How We Use Your Data
We use your personal data for the following purposes:
1. To process and manage your reservation and rental agreement.
2. To verify your identity and driving eligibility.
3. To process payments, deposits, and refunds.
4. To provide customer service and support.
5. To send booking confirmations, reminders, and updates.
6. To comply with legal and insurance requirements.
7. To enhance our website, improve our services, and conduct analytics.
8. To send optional marketing or promotional offers (only if you have given explicit consent).

4. Legal Basis for Processing
We process your personal data on one or more of the following lawful bases:
- Performance of a contract (to manage your reservation or rental).
- Legal obligation (to comply with accounting, insurance, or local regulations).
- Legitimate interest (to ensure smooth operation and fraud prevention).
- Consent (for marketing communications or newsletter subscriptions).

5. Data Sharing and Transfers
We may share your data only when necessary and strictly in accordance with privacy laws:
- With payment providers (for secure online transactions).
- With insurance partners (for coverage verification and claims).
- With law enforcement or authorities (only when required by law).
- With trusted IT service providers (for hosting, analytics, and website maintenance).
When data is transferred outside the EU, we ensure that equivalent levels of protection are maintained in compliance with GDPR and PDPA.

6. Data Retention
We retain your personal data only for as long as necessary:
- For rental and booking data: up to 5 years after contract completion.
- For marketing data: until you withdraw your consent.
- For accounting or legal records: as required by law.
After these periods, your data will be securely deleted or anonymized.

7. Your Rights
Under GDPR and PDPA, you have the following rights:
- Access: Request a copy of the data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data (where legally permissible).
- Restriction: Limit how we process your data.
- Portability: Request transfer of your data to another provider.
- Objection: Object to certain processing activities (e.g. marketing).
- Withdraw consent: At any time, for activities based on your consent.
To exercise any of these rights, please contact us at: contact@coconutroads.com

8. Cookies and Tracking
Our website uses cookies and similar technologies to enhance functionality, analyze traffic, and improve user experience. You can adjust your cookie preferences through your browser settings at any time.

9. Data Security
We take appropriate technical and organizational measures to safeguard your data against loss, theft, misuse, or unauthorized access. This includes encryption, secure servers, and limited access by authorized personnel only.

10. Contact Us
For any questions or requests regarding your personal data, please contact:
CoconutRoads Co. Ltd
Phuket, Thailand
contact@coconutroads.com
www.coconutroads.com
If you believe your data has been mishandled, you also have the right to lodge a complaint with your local data protection authority (in the EU or Thailand).

11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Please check back periodically for the latest version.