General Rental Terms & Conditions – CoconutRoads Co. Ltd.

These general rental conditions form an integral part of the rental contract between the renter and the rental company CoconutRoads Co. Ltd based in Phuket, Thailand (the lessor).
By signing, the renter confirms having read these general rental conditions and accepts them without reservation.

1. Collection of the Vehicle
The renter takes over the vehicle with a full fuel tank, in working order, and clean.
All accessories such as furnishings and equipment, etc., are in perfect condition and are listed separately in the rental contract.
Any claims by the renter regarding the vehicle and/or the accessories must be immediately communicated to the lessor at the time of vehicle collection.

2. Return of the Vehicle
The vehicle and all accessories listed in the rental contract must be returned in perfect condition to the agency and at the time indicated in the rental contract.
The renter in default shall owe damages for late performance and is liable even in cases of force majeure.
If the vehicle is returned to a location other than the one provided for in the rental contract, the costs of returning the vehicle to the original agency shall be borne by the renter.
If the renter fails to return the vehicle with a full tank of fuel, they must pay the fuel costs as well as the refueling service fee.
If, at the time of return, the vehicle and/or accessories are not in perfect condition, the renter shall be liable in accordance with the terms of section 11 of these general rental conditions.
Return can only take place during the usual opening hours of the relevant agency.
The vehicle shall be received by an employee of the lessor for this purpose.
Outside opening hours, merely leaving the car at the agreed agency and depositing the keys for the attention of the lessor does not constitute proper return.

3. Extension of the Rental Period
An extension of the rental contract is only possible with the written consent of the lessor, and before the end of the current rental contract.
The renter must make an additional deposit covering the costs of the extended rental period.
The lessor may, without stating a reason, refuse the extension.
If an extension of the rental contract is agreed, all conditions of the initial contract remain fully valid, unless otherwise agreed in writing.

4. Minimum Age / Driving License
The minimum age to rent and drive a vehicle from the lessor is:
25 years. The renter must also hold a valid driving license for at least five years at the beginning of the rental.
A driving license must not carry a geographic limitation or any designations indicating a possible territorial restriction.

5. Authorized Drivers
The vehicle may be driven only by the renter and the driver(s) whose name and address appear in the rental contract.
The provisions of section 4 apply to additional drivers as well.
However, the renter remains fully responsible to the lessor for compliance with all obligations arising from the rental contract, even if they are not the one driving.
No additional daily fees are applied to additional drivers.

6. Rental Price
The rental price is calculated per rental night, that is, from 15:00 on the day of pick up to 12:00 the following day, unless otherwise stated in the rental contract.
The rental price is fixed in the rental contract and includes use of the vehicle for the period indicated and, if agreed, any additional insurance coverage, accessories, vehicle return services, fuel/refilling, etc., as well as the renter’s liability limitations.
If the rental period is exceeded by more than 30 minutes, the late return will incur a THB 1,000 fee per additional hour. Beyond 3 hours, an additional rental night will be charged. If your delay causes the next booking to be cancelled, you will be charged the full cost of the affected reservation.
In the case of early return, the daily rental price charged to the renter remains.

7. Method of Payment
For each rental, an accepted means of payment must be presented and a deposit provided.
If the deposit is made by a payment card accepted by the lessor, the renter authorizes the lessor to reserve with the card issuer a credit corresponding to all potential obligations of the renter arising from the rental contract, subject to any additional security.
Upon return of the car at the end of the rental, the final price will be deducted from the deposit.
The lessor is entitled to refuse the rental - even if a prior reservation or pre-payment was made - if no deposit can be secured or if the deposit is insufficient.
The lessor is also entitled and authorized to subsequently charge any obligations of the renter arising from or related to the rental contract (e.g., breakdown costs, fuel, repair, fines or penalties, and administrative fees) using the means of payment provided for covering rental costs.
A cash deposit is possible and is subject to special conditions communicated by the rental agency.

8. Maintenance / Repairs
The renter undertakes to use the vehicle carefully and to regularly check oil and water levels as well as tyre pressure.
They must observe all traffic rules and inform themselves about regulations in force in Thailand.
The renter must immediately inform the lessor of any defects that cannot be eliminated by themselves and follow the lessor’s repair instructions.
They must obtain prior approval from the lessor to benefit from cost coverage guarantees such as engine-oil, spare-parts or repair expenses.
Expenditures incurred by the renter under such guarantees will be reimbursed upon vehicle return, upon presentation of receipts.
Repairs carried out independently by the renter are not permitted.

9. Conduct in Case of Accident or Special Events
The renter must immediately notify the police and insurer in the event of an accident, theft (burglary / embezzlement, etc.), loss, fire, damage caused by animals, or other damage, and must have a police report drawn up.
This also applies to accidents for which the renter is personally responsible without third-party involvement.
Claims of the opposing party must not be acknowledged.
In the event of theft, loss or embezzlement of the vehicle, the lessor must also be contacted immediately in addition to the police.
For all of the above events, even in the case of minor damage, the renter must report immediately in writing to the lessor, enclosing a sketch.
The accident report must include in particular the names and addresses of the persons involved and any witnesses, as well as the registration numbers of the vehicles concerned.
In the event of theft, the vehicle keys, the report of the course of events, and the police report must be delivered to the lessor within 24 hours following the theft.

10. Prohibited Uses / Territorial Restrictions.
The renter is prohibited from using the vehicle:
a. to take part in motor-sport events, vehicle tests, or driving-school activities;
b. to transport goods or persons for remuneration;
c. to tow, push, or move another vehicle in any way, unless the rented vehicle is designed for that purpose;
d. overloaded, i.e., with a number of persons or a payload exceeding the values stated in the registration papers;
e. to transport easily flammable, explosive, toxic, or hazardous materials;
f. to commit customs offences or other infractions, even if such acts are only punishable under the law of the place where they are committed;
g. for sub-rental.
The use of the vehicle is permitted in the following countries:
Thailand only (within specified provinces) and within 20km of neighbouring country borders.
Use of the vehicle in any other country constitutes a material breach of contract and leads to cancellation of all liability limitations.

11. Liability of the Renter
a. The renter is liable for all damage (in particular to tyres and glass breakage) caused by negligence of the renter or their auxiliaries, or in violation of the law or of the contract.
b. The renter is liable for all damage (in particular to tyres and glass breakage), whether or not they are at fault.
“Minor damage” refers to damage whose repair does not exceed THB 30’000 and corresponds to the detailed “minor damage” list and repair cost schedule displayed at the counter.
The renter must confirm having taken note of this list in the rental contract.
c. Furthermore, the renter is in particular liable for all defects and/or damage to the vehicle for which they are personally responsible.
This includes, but is not limited to: filling the tank with an inappropriate diesel fuel; non-observance of maximum height clearances (garage entrances, underpasses, etc.); improper use of exterior mounted equipment; careless handling of the vehicle interior (especially cigarette burns, cuts, stains on upholstery and carpets); off-road driving and generally negligent operation (including underbody damage to steering, gearbox, suspension, shock absorbers, axle components, chassis, oil pan, cables, pipes, exhaust system, protective plates, and grilles); improper handling of vehicles (mechanical damage to clutch, gearbox, suspension not covered by garages specified in the contract); improper use of sky roof (in particular failure to close in rain or wind).
d. The extent of liability includes the cost of repair and/or the value of the vehicle in the event of total loss, as well as consequential damages such as towing costs, expert fees, depreciation, rental loss, and legal fees, plus administrative charges.
e. If use of the vehicle results in fines, penalties, or fees (e.g., highway tolls) not paid by the renter and charged to the lessor, the renter must reimburse these amounts and related administrative costs to the lessor.
This does not apply to fines, penalties, and fees resulting from the lessor’s own fault.
If the renter commits an offence violating road-safety law or fails to pay official fines in Thailand, they authorize the lessor to transmit contract data to all official authorities (police, prosecutors, road-traffic offices, etc.) and companies mandated by such authorities (e.g., highway concessionaires or collection agencies) in Thailand and abroad.
Where necessary, personal data of the renter will be processed by the lessor or third parties in compliance with applicable data-protection laws.
Further information on data protection is available in the lessor’s data-protection declaration.
f. If full comprehensive protection is agreed, the renter shall be liable, in the event of damage, up to the deductible per incident specified in the contract.
This reduction of liability does not apply to damages listed under section 11 (c), unless coverage specifically including such damage has been purchased.
Exemption from liability does not apply to damages caused by an unauthorized driver, use for a prohibited purpose, hit-and-run by the renter, or damage caused intentionally or by gross negligence (within the meaning of the Thai Road Traffic Act), in particular fatigue, unfitness to drive due to alcohol or drugs, and damage caused by loading.
g. Any release of the renter from liability by the lessor must be in written form to be valid.

12. “Minor Damage” Security
At both vehicle collection and return, the lessor and renter record all visible minor damages on the rental contract, according to the detailed list of minor damages and repair costs displayed at the counter, which the renter acknowledges having reviewed.
Under these general rental conditions, “minor damages” are defined as:
a. damage whose repair does not exceed THB 30’000 (thirty-thousand Thai Baht), and
b. damage corresponding to the list displayed at the counter.
At collection, unrepaired damages must appear in the rental contract with the corresponding signatures of lessor and renter.
At the end of the rental, i.e. at vehicle return, any newly identified minor damage must be recorded in the rental contract.
At that stage, new minor damages are immediately noted, approved, signed by both parties, and invoiced to the renter at the repair cost listed at the counter if as a result of negligence.
If available, the renter gives approval by electronic or handwritten signature.
The repair cost charged by the lessor to the renter includes the repair itself, administrative fees, immobilization costs, replacement-part prices, and labour costs.
These repair costs are payable under the same conditions as the rental contract payment.

13. Vehicle Location
Vehicles may be equipped with geolocation and tracking systems for location purposes.
The renter expressly consents to the rental company’s locating/tracking in the following cases:
a. the vehicle is not returned at the agreed date;
b. the vehicle is used outside the contractually agreed area;
c. the vehicle is stolen;
d. in case of accident.
Collection, recording, and use of such data serve solely to protect the vehicle fleet.
The rental company may be required to provide these data by order of public authorities.

14. Right of Retention
Any right of retention by the renter over the vehicle for alleged claims against CoconutRoads Co. Ltd is excluded.

15. Contract Amendments
Any addition or modification of this contract must be in written form to be valid.

16. Applicable Law / Jurisdiction
This contract is governed by Thai law.
The place of jurisdiction is Phuket.